We are delighted to welcome MOJA APOTEKA to the ICERTIAS Customers' Friend program, recognizing the company with the prestigious "Customers' Friend - Because It’s You We Care About" certification. This esteemed accolade highlights company’s unwavering dedication to customer satisfaction, service excellence, and its commitment to providing an outstanding shopping experience.
By joining the Customers' Friend program for the first time, Moja Apoteka reaffirms its commitment to delivering exceptional customer care, fostering trust, and continuously enhancing its service quality. This certification acknowledges the company’s dedication to putting customers first and creating a welcoming shopping environment that meets the highest standards.
To achieve the Customers' Friend certification, organizations must excel in four key areas: Reputation, Communication and Social, User Experience, and Trust. Moja Apoteka has successfully met these rigorous standards, earning the right to proudly display the "Customers' Friend" mark and reinforcing its position as a leading customer-centric pharmaceutical retailer.
The ICERTIAS Customers' Friend certificate is an internationally recognized symbol of excellence, awarded only to organizations that place customers at the core of their operations. With this certification, Moja Apoteka proudly carries the message – "Because It’s You We Care About" – as a testament to its commitment to outstanding service, quality, and customer satisfaction.
