To over-deliver in service to a customer is by far the most valuable thing to a business
According to PwC, 73% of all people point to customer experience as an important factor in their purchasing decisions.
The key is to set realistic customer expectations, and then not to just meet them, but to exceed them — preferably in unexpected and helpful ways.
LOVE. SMILE. HELP. RESPECT.
Ⓒ 2022, ICERTIAS - International Certification Association GmbH or its affiliates. All rights reserved. / Terms & Conditions