Customers Friend 2023/2024

Bohemia Travel Agency is one of the leading certified Bulgarian Tour Operators and Agents based in Sofia. The agency specialises in the organisation of cultural-cognitive tourism programmes, vacations and excursions. Bohemia Travel Agency is a member of the following respectable organisations and professional associations: IATA (International Air Transport Association); ECTAA (The European Travel Agents’and Tour Operators Associations), ETOA (European Tourism Organization), PATA (Pasific Asia Travel Association). The agency has operated for more than 29 years in the field of outgoing tourism through 11 private offices across Bulgaria with more than 100 employees.


ICERITAS is rewarding Bohemia Travel Agency for providing their customers with a proven premium experience on the travel destination. The award is a result of thorough market research according to internationally recognized research methods.


The aim of the Customers’ Friend award is to encourage and promote a better quality relationship between producers and service providers in the marketplace and their customers, clients, employees and business partners. Bohemia has affirmed its prestigious Customers' Friend certificate. This international certification program is open only to organizations that stand out for exemplary customer service.


Companies must have a proven record of exceptional customer service to receive the ICERTIAS Customers' Friend certificate. All nominees must undergo a strict evaluation and verification process based on four analytical pillars: Reputation, Communication and Social, User Experience, and Trust.


Having received high marks for all four pillars, Bohemia has earned the right to continue promoting its "Customers' Friend – SUPERIOR EXCELLENCE" status.