As of today, eKupi is the bearer of the prestigious international accolade "Customers' Friend - Because It’s You We Care About”, awarded exclusively to companies that have an excellent relationship with their customers
eKupi is the largest regional online store that allows their customers to easily purchase a wide range of products from the comfort of theor home in one place, thus saving time and money.
As an online shop, the customer experience and satisfaction with the product offer and customer service is the company's top priority. Therefore eKupi is proud member of teh Customers' Friend program.
ICERTIAS Customers' Friend
eKupi will continue with its efforts to provide its customers with high-quality products at a fair price, together with great customer service. To confirm that and to maintain a high-quality customer service eKupi has qualified for the Customers’ Friend certificate and accolade.
To earn the "Customers' Friend - Because It’s You We Care About” medal eKupi in Bosnia and Herzegovina has gone through detailed research and strict verification process based on four major analytical “pillars”: 1. Reputation; 2. Communication and Social; 3. User Experience; and 4. Trust.
Thanks to earning high marks, eKupi has legitimately earned the right to bear the medal “Customers’ Friend - Because It’s You We Care About” and status „Customers' Friend - Dedicated to Excellence”.