DM is the largest drugstore chain in Central and Eastern Europe. In Romania, the first store opened in November 2007, in Timisoara, where the headquarters is located. In the 11 years of their presence on the Romanian market, they have opened more than 100 stores.
Customer satisfaction has always been one of their priorities. Their customers find a variety of brands and products, as well as convenient alternatives through over 20 of their own brands with products from beauty, wellness, child care, and cleaning products.
DM Romania is present in many local and national communities with frequent competitions, gifts and new product launches. Also, the company emphasizes environmental awareness, sustainability and environmental protection in all decisions.
ICERTIAS Customers' Friend
DM will continue with its efforts to provide Romanian customers high-quality products at a fair price, together with great customer service. To confirm that and to maintain a high-quality customer service DM has qualified for the Customers' Friend certificate and accolade.
To earn the "Customers' Friend - Because It's You We Care About" medal DM in Romania has gone through detailed research and strict verification process based on four major analytical "pillars": 1. Reputation; 2. Communication and Social; 3. User Experience; and 4. Trust.
Thanks to earning high marks, DM has legitimately earned the right to bear the medal "Customers' Friend".