SHELL

VERIFIED SUPERIOR EXPERIENCE

80KU75
28.1.2020.

As of today, APIOS is the bearer of the prestigious international accolade "Customers' Friend - Because It’s You We Care About”, awarded exclusively to companies that have a superior relationship with their customers and clients

APIOS was established in 2009. and they brought together an enthusiastic team of professionals who have extensive experience in their feild of work.

As one of the leading companies in the trade and distribution of oil derivates in Republic of Croatia, the region and beyond, they respond to many challenges faced by their customers and suppliers with flexibility and uncompromising accuracy and expertise, which have been recognized by their numerous customers.

 

In order to earn the "Customers' Friend - Because It’s You We Care About” medal and ‘Superior Excellence’ status, APIOS has gone through a detailed research and verification process based on four major analytical “pillars”: 1. Reputation; 2. Communication and Social; 3. User Experience; and 4. Trust.

 

Each of these analysed “pillars” is divided into additional subsections that are individually evaluated. “Reputation” is evaluated on the basis of ten separate subsections: Relationship with Customers; Customer Support; Relationship with Employees; Relationship with Business Partners; Innovation; Financial Stability; Quality of Products and Services in the Market; Competitiveness and Social Responsibility. In Communication and Social three subgroups are assessed: Media Relations; Digital Communication; and Classic Communication.

In User Experience five subgroups are evaluated: Intuitiveness; Simplicity; Speed; Durability; and Availability. In Trust the following subgroups are assessed: Competence; Reliability; Integrity; and Transparency.

 

Thanks to earning high marks, APIOS has legitimately earned the right to bear the “Customers’ Friend – Superior Excellence” status.

 

By signing the official Customers’ Friend Declaration - which commits companies to maintaining a superior, model relationship with their customers, partners and employees - APIOS has met all the conditions in full for bearing the prestigious accolade “Customers’ Friend - Because It’s You We Care About” and international status ‘Superior Excellence’.